Evaluating customer relationship management from a total cost of ownership perspective
NYS Entity Status
NYS Filing Date
AUGUST 28, 2013
NYS DOS ID#
NYS Entity Type
DOMESTIC LIMITED LIABILITY COMPANY
2013 - CRM MANAGEMENT SERVICES, LLC
AROUND THE WEB
- CRM Meets TCO
Wednesday Nov 27, 2013
- It Starts With Employees
Tuesday Aug 6, 2013
I have written several CRM articles detailing technologies and strategies for improving customer relationship management (CRM) including the use of webcasting, ways to improve your brand website and conference presentations. However, it may be important to take a step back, and address the fact that CRM really begins with your employees.
- Risky Business: How Analytics Can Help Manage And Reduce Consumer Risk
Tuesday Jun 25, 2013
Over the last few years, more and more organizations have come to realize that interactions with customers-through the contact center, via social media and in retail stores-are becoming a significant area of potential risk that needs to be carefully managed.
- Chat Relationship Management
Tuesday Jun 4, 2013
Just as texting has become more common than placing a phone call, communicating via social media and through chat functions is slowly replacing email in many situations. In addition to using Facebook, Twitter and LinkedIn, tools like Podio, Yammer and Chatter are becoming more prevalent for business communication. So, why are chat capabilities and real-time communication so important for enterprises?
- The Staten Island Yankees are having a minor identity crisis
Monday Jun 12, 2017
- 'Tis the Season: Top Tips for Managing Customer Gift Giving
Tuesday Nov 26, 2013
Every year, the holidays seem to come earlier and earlier and now they are approaching fast. As a business owner, it's important to get ahead of planning as there are several big decisions and considerations when it comes to how to approach the holiday season. Whether its holiday parties or corporate gift giving, the holiday season is an important time to show appreciation for employees and clients alike, but it can be tricky. There are cost dilemmas, the challenge of finding the right, gender-neutral gifts and ethical considerations as to what is appropriate to give and receive.
- Is the Staten Island Yankees' name holding them back?
By Aaron Elstein - Sunday Jun 11, 2017
- Forget About B2B And B2C - Technology Enables B2P (Business To People) Marketing
Friday Jun 28, 2013
As marketers, we have often thought of ourselves as either targeting businesses or consumers to buy our products and services. A whole range of books and an endless stream of blogs can tell us how to succeed using either of these schools of thought. We can look to some companies that are known for how well they seem to manage one or the other... but we'll miss the opportunities technology is giving us today.